Service Delivery Coordinator – HFL Education
Salary
Band 4 : FTE £30,000
Date Ending
January 25, 2023
Contract: Permanent Full time
Hours: 37 hours per week (Part-time will be considered)
Salary: Band 4 : FTE £30,000
Location: Hybrid working consisting of remote working, flexibility required to work across educational settings in Hertfordshire and neighbouring counties, and up to 2 days per week in our Head Office in Stevenage, Hertfordshire.
Are you passionate about optimising service delivery, which transforms children’s education?
Are you looking to be part of the next challenging yet exciting strategic phase of a social enterprise?
If your answer is yes to both of these questions, HFL Education is looking for a Service Delivery Coordinator who will play a critical role in improving fulfilment of work delivery and managing team capacity at schools across Hertfordshire and beyond. The right candidate will coordinate customer enquiries and manage contract changes at peak renewal periods transformation projects to drive their delivery.
You need to have strong organisational and project planning skills, proven experience in data analysis including working and validating large datasets, as well as the ability to use Excel to analyse, summarise and present data. You have strong interpersonal skills with the ability to support, challenge, build connections and advise senior stakeholders.
This is an exciting, fast- paced environment which is also incredibly rewarding in the difference we make to schools and the impact we have on children’s lives.
We are proud of our culture that gives you autonomy and agility to get things done in balance with a supportive environment to help you to deliver and succeed. If you feel this is an environment for you then we would love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. Whilst this role will largely be office or home based, you may occasionally need to reach different locations by car. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? For an informal discussion regarding the role, please contact please contact Reem Al Rasheed who would be happy to chat to you by email via Lauren.phipps@hfleducation.org, and provide your mobile no. so a mutually convenient time can be arranged to discuss the role.
How to Apply To apply, email hfl.recruitment@hfleducation.org with an up-to-date CV along with a cover letter to include responses to the following questions/scenarios:
- What does outstanding customer service mean you and what role should technology play in delivering customer service?
- Describe a project that you have managed.
- What tools did you use to manage the project and ensure delivery on time?
- How did you measure success/failure of the project?
- What lessons did you learn from the project?
- How did you obtain stakeholder feedback on project delivery?
- Provide an example where you have to negotiate or influence either a team or stakeholder to meet a business priority.
- What did you do?
- What was the outcome?
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.
We would love to hear from you.
Closing Date: 25th January 2023 at midday
Shortlisting Date: To be confirmed
Interview Date: To be confirmed
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
